At The Divine Matrix, we understand that unexpected events can arise. To be fair to all clients and to honour the time and energy that goes into preparing your session, the following policies are in place:
Cancellations
A minimum of 24 hours’ notice is required if you need to cancel or reschedule your appointment. This allows the opportunity for others to book in your place.
Cancellations made with less than 24 hours' notice will be charged in full and are non-refundable.
This policy may vary for workshops, events or retreats. Please ensure you review when booking.
Emergency Rescheduling
We recognise that emergencies and genuine illness can happen. If you experience a serious emergency within the 24-hour window, a one-time rescheduling may be offered at our discretion.
Please reach out as soon as possible to discuss rescheduling.
No Show Policy
If you miss your appointment without notice, it will be considered a no-show. No-shows are charged the full session fee, and no refunds apply.
Late Arrival
Your appointment time is reserved especially for you. If you arrive late, your session may be shortened to avoid impacting others. The full session fee still applies. We will do our best to provide a nurturing experience within the remaining time.
Thank you for your understanding and respect for the time, energy, and preparation that each session requires. Your healing journey is important and we are committed to providing the best possible care in every session.
If you have any questions about this Cancellation Policy, please contact:
The Divine Matrix
Murrumba Downs, QLD, Australia
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